1 Order Processing
Orders are processed after the order has been confirmed with Rachayati Designs through WhatsApp.
The processing time may vary depending on product availability, artisanal preparation, and the nature of the order.
2 Delivery Locations
We currently provide delivery to locations that are serviceable by our selected delivery/courier partners across India.
Availability of delivery to a particular pin code or location will be confirmed when the order is discussed and placed on WhatsApp. For international bulk inquiries, arrangements are reviewed on a custom basis.
3 Delivery Charges
Applicable delivery or shipping charges, if any, will be communicated to the customer before the order is confirmed.
Any applicable charges may vary depending on the destination pin code, order size, package weight, or express courier option requested.
4 Delivery Time
The estimated delivery time will be communicated to the customer when the order is confirmed on WhatsApp.
Delivery times are estimates and may be affected by courier transit delays, weather conditions, public holidays, remote regional connectivity, operational issues, or circumstances beyond our reasonable control.
5 Delivery Address
Customers are responsible for providing a complete and accurate delivery address, landmark, recipient name, and active contact phone number.
Rachayati Designs is not responsible for transit delays, failed delivery attempts, or additional re-dispatch charges resulting from an incorrect or incomplete address provided by the customer.
6 Delayed or Lost Shipments
If a shipment is delayed beyond the estimated timeframe, customers are welcome to contact Rachayati Designs via WhatsApp or email for prompt assistance.
Where a shipment is handled by a third-party courier partner, delivery-related investigations or parcel traces may need to be coordinated with the courier service.
7 Damaged Packages
Customers are encouraged to inspect the outer package upon delivery before accepting it from the courier executive.
If a package appears visibly torn, tampered with, or damaged, the customer should take clear photographs or an unboxing video and contact Rachayati Designs as soon as reasonably possible.
8 Delivery Confirmation
Delivery is considered completed when the order is delivered to the address or recipient provided by the customer, subject to the applicable courier's delivery confirmation or proof of delivery (POD).
9 Contact
For any shipping-related questions or tracking inquiries: