Cancellation Policy

1 Cancellation Before Processing

A customer may request cancellation by contacting Rachayati Designs through WhatsApp or the available customer-support contact details.

If the order has not yet been processed, custom prepared, or prepared for courier dispatch, Rachayati Designs may be able to cancel the order.

2 Cancellation After Processing

Once an order has been processed, prepared, packed, dispatched with a courier, or otherwise entered into fulfillment, cancellation may not be possible.

3 Refunds Following Cancellation

If a cancellation request is accepted before processing and a refund is applicable, the applicable refund timeline and process will be communicated to the customer.

Where a refund is not applicable under our policies or applicable law, the customer will be clearly informed accordingly.

4 Customized or Special Orders

Orders involving customization, personalization, tailored dimensions, special altar requirements, or products specially prepared for a customer cannot be cancelled once preparation or crafting has commenced.

5 How to Request Cancellation

To request a cancellation, please contact us immediately with your order details and the phone number used when placing the order:

6 Order Status Evaluation

Cancellation requests will be evaluated and decided strictly based on the status of the order at the time the request is received.