If you have a question, concern, complaint, or issue regarding an order, shipment, or product, please contact us using the official customer support and grievance officer details below.
Rachayati Designs
Customer Support & Grievance Officer1 How to Raise a Complaint
When contacting us regarding an order or product issue, please provide the following details to help us investigate and assist you swiftly:
- Customer Name: Your full name as provided when ordering.
- Order Details: Items ordered, date of WhatsApp discussion, and delivery pin code.
- Phone Number: The phone number or WhatsApp account used when placing the order.
- Description of the Issue: Clear explanation of the concern (e.g. transit damage, incorrect design received, delayed parcel).
- Photographs / Video: Clear photographs or unboxing video of the package and product where relevant.
Providing complete and prompt information helps us review and resolve the issue efficiently with our courier partners or workshop.
2 Grievance Resolution Process
We will review all customer concerns and communicate directly with the customer regarding the available resolution.
Where a complaint concerns a damaged, defective, incorrect, or otherwise problematic product, we will inspect the provided photographic or video evidence and initiate appropriate remedies (such as replacement or rectification) in accordance with our policies and applicable law.
3 Response Timelines
We aim to acknowledge and respond to customer queries and complaints within a reasonable period, typically within 24 to 48 working hours.
The time required to fully resolve an issue may vary depending on the nature of the complaint, whether replacement pieces need to be handcrafted, or whether investigation with a third-party courier service is required.
4 Ongoing Commitment
Rachayati Designs will make every reasonable effort to assist customers and resolve legitimate concerns in accordance with applicable policies and consumer law.
For any queries, please reach out via WhatsApp at +91 96677 48356 or email us at rachayati.designs@gmail.com.